Quality Management

At here2there we are committed to providing a high-quality service, delivering customer excellence in all that we do via cost-effective solutions.

 

Customer and client satisfaction

Here2there strives for success in all that it does, delivering excellent customer service via a continuous improvement approach.  Our approach is simple, we put our customers first, developing a close customer relationship, executing and delivering to time and quality.  Keeping the customer informed at all stages whilst respecting all goods and services entrusted with here2there.

 

Health, Safety and Security

At here2there we recognise the importance of health, safety, and security.  We have full personal protective equipment, conforming to any local health and safety guidelines/requirements in line with our role and the working environment.  This includes the carriage of goods and services on the highway in line with transportation guidelines and the Highway Code.  Security is paramount at here2there, all reasonable steps will be carried out in line with security guidelines of all goods and services in our care.      

 

Equality

No discrimination of any kind will be tolerated at here2there.   

 

Environment and Sustainability

At here2there our vehicle meets Euro 6 standards for emissions, meeting European latest standards on vehicle emissions. We drive in an economical manner via the most direct route.  At here2there we encourage multi goods/route loading to maximize use of vehicle capacities and efficiencies of route both on the vehicle and the environment, to support this aim there are no additional costs for multi drops.   

 

Customer complaint procedure

In the very unlikely event of a complaint in the first instance contact andy@here2there.info, a response will be provided within 24 hours of receiving any complaint, sooner where possible.